Shipping & Returns
Burry’s Crafts Shipping and Returns Policy
Welcome to Burry's Crafts! We want to ensure that your shopping experience with us is as smooth and transparent as possible. Please take a moment to review our shipping and returns policy.
Shipping
Processing Time: Orders will be processed and shipped within 7 days of purchase. Please note that processing time does not include weekends or holidays.
Shipping Methods: We offer a variety of shipping methods to accommodate your needs. Shipping options and rates will be displayed at checkout.
Shipping Times: Shipping times vary depending on your location and the shipping method selected. Once your order has been shipped, you will receive a confirmation email with tracking information to track your package.
Delay Notification: In the event of any unforeseen delays with manufacturing the item(s) you purchased, we will notify you as soon as possible. We strive to keep you informed every step of the way.
Returns
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) provided that they meet the following criteria:
Condition: The item(s) must be in the same condition as when you received them, with all original packaging and tags intact.
Restocking Fee: Please note that returns are subject to a 20% restocking fee. This fee helps cover the costs associated with processing and restocking returned items.
How to Initiate a Return
Contact Customer Service: To initiate a return, please contact our customer service team at. Please provide your order number and reason for the return.
Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item(s).
Return Shipping: You will be responsible for return shipping costs. We recommend using a trackable shipping method to ensure that your return is received.
Refund Process: Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original method of payment.
Exchanges
At this time, we do not offer direct exchanges. If you would like to exchange an item, you may return the original item for a refund and place a new order for the desired item.
Contact Us
If you have any questions or concerns about our shipping and returns policy, please don't hesitate to contact us. Our customer service team is here to assist you and ensure that your shopping experience with us exceeds your expectations.
